Privacy Policy – Isla Riverside Lodge

Last Updated: [Novemeber 14, 2025]

Isla Riverside Lodge (“we,” “our,” or “us”) is committed to protecting the privacy of our guests and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website ([Your Website Address Here, e.g., www.islariversidelodge.co.za]), make a reservation, or interact with us.

By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

a. Personal Information You Provide Voluntarily: This includes information you provide when you:

Make a reservation (online, via email, or by phone).
Sign up for our newsletter or promotions.
Contact us with inquiries or requests.
Provide feedback or participate in surveys.
Check-in at the lodge.

This information may include:

Your full name
Contact details (email address, phone number, physical address)
Payment information (credit card details, billing address – usually processed securely by third-party payment gateways)
Arrival and departure dates
Special requests or preferences (e.g., dietary needs, room preferences)
Identification documents (e.g., ID number, passport number), where required by law for guest registration.

b. Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

Your IP address
Browser type and version
Operating system
Referral source
Pages viewed, time spent on pages
Date and time of visit
Geographic location (general)

This information is typically collected using technologies such as cookies and similar tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

To Process Reservations: To confirm and manage your bookings, process payments, and send you reservation confirmations and updates.
To Provide Services: To facilitate your stay at the lodge, accommodate special requests, and enhance your overall experience.
Communication: To respond to your inquiries, send you administrative information, and provide customer support.
Marketing & Promotions: To send you newsletters, special offers, and information about our services that we believe may be of interest to you, based on your consent. You can opt-out of marketing communications at any time.
Website Improvement: To understand how visitors use our website, analyze trends, improve website functionality, and personalize your experience.
Security & Safety: To maintain the security of our lodge premises, prevent fraud, and comply with legal requirements.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your personal information in the following circumstances:

With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, managing reservations, sending emails, or providing other services (e.g., booking engines, payment gateways). These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website uses “cookies” and similar tracking technologies (like web beacons and pixels) to enhance your browsing experience, analyze site usage, and support our marketing efforts.

What are Cookies? Cookies are small text files stored on your device by your web browser. They help websites remember information about your visit.
How We Use Them: We use cookies for purposes such as:
- Remembering your preferences (e.g., language).
- Analyzing website traffic and user behavior.
- Managing your booking process.
- Delivering targeted advertising.
Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Links to Other Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

Right to Access: You may request a copy of the personal information we hold about you.
Right to Rectification: You may request that we correct any inaccurate or incomplete personal information.
Right to Erasure (Right to Be Forgotten): You may request that we delete your personal information, subject to certain legal obligations.
Right to Object/Restrict Processing: You may object to or request restrictions on certain types of processing of your personal information.
Right to Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We may require you to verify your identity before fulfilling your request.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Isla Riverside Lodge Email: bookings@islariversidelodge.co.za Phone: +27-82-373-9530 Address: 156 Amsterdamhoek Dr. Bluewater Bay, Gqeberha Eastern Cape, South Africa 6210